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Policies


Delivery

The information set out in the terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between us and you until your order has been accepted by us (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded.

To place an order, you will be required to follow the shopping process online and press the "authorize payment" button to submit the order. After this you will receive an e-mail from us acknowledging that we have received your order (the "acknowledgement of receipt"). Please note that this does not mean that your order has been accepted. Your order constitutes your offer to us to buy one or more products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the order confirmation). The contract for the purchase of a product between us (contract) will only be formed when we send you the order confirmation.

The contract will relate only to those products whose dispatch we have confirmed in the order confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate order confirmation.

Availability of products

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products we will reimburse any monies that you might have paid.

Refusal of order

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavors to authorize payments submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an acknowledgement of receipt, which we reserve the right to do at any time, at our sole discretion.

We will not be liable to you or any other third party by reason of our withdrawing any product from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an acknowledgement of receipt.

Your rights to cancel

Customized items

Products whose original wrapping has been removed

If you are contracting as a consumer, you may cancel a contract at any time within 10 days, beginning on the day you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with our returns policy (see below at clause 13). Please see our returns policy for how to return the product(s) in question. You should try to include all of the products´ instructions, documents and wrappings when returning the products to us.

You should be aware that you are under a statutory duty to take reasonable care of the products whilst they are in your possession. If you fail to exercise such reasonable care, we may, depending on the circumstances, have a right of action against you for breach of statutory duty. Failure to exercise such reasonable care may, depending on the circumstances, be demonstrated by your failure to include all of the product´s instructions, documents and wrappings when returning the product to us, the product being damaged or not in the same condition as you received it or (in the case of clothing or accessories) having been worn (other than for simply trying out the product).

You will not have any right to cancel a contract for the supply of any of the following products:
Further details of this statutory right, and an explanation of how to exercise it, are set out in clause 13 of these terms and are summarized on the order confirmation. This provision does not affect your statutory rights.

Please take reasonable care of the products whilst in your possession, and where possible original boxes, instructions/documents and wrappings should be retained and used for the return or collection of the products.

Delivery

Customization of products;
Specialist item;
Unforeseen circumstances; or
Delivery area

Subject to availability, (see clause 5 above), we will endeavor to fulfill your order for product(s) listed in the order confirmation by the delivery date set out in the order confirmation or, if no estimated delivery date is specified, then within 30 days of the date of the acknowledgment of receipt, unless there are exceptional circumstances.

Reasons for delay could include:
If for any reason we cannot meet the delivery date you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund. Please note however that we do not deliver on Saturdays or Sundays.

By accepting this delivery service you are accepting our delivery personnel or a representative of the vendor into your home and so as to avoid or minimize the risk of damage to your home or any of your possessions, we ask that you remove your possessions or anything that may be damaged and allow our delivery personnel as clear access to your home as possible.

Unless caused by our negligence, we will not be held responsible for anything that is not removed to safety where reasonable steps could have been taken to avoid or minimize the risk.

Please ensure that products ordered can fit into your home, the areas for which it is intended or location for delivery. If the product(s) do not so fit, you can still accept delivery or you can return the products, but any return will be at your own cost (see further our returns policy).

For the purpose of these terms "delivery" or "delivered" shall be deemed to have occurred upon signing for receipt of the products at the agreed delivery address.

Unable to deliver
If we are unable to deliver, we will try to find a safe secure place to leave your parcel. If we cannot find a safe and secure place, your product(s) will be returned to our depot. We will leave a note explaining where your parcel is and how you can rearrange delivery. If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another mutually convenient day. However, we might have to charge you for the storage and redelivery of the product(s). Such costs are set out in our delivery costs guide.

Risk and title
The products will be at your risk from the time of delivery.

Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery (as defined in clause 8), whichever is the later.

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Refunds

NTD loves happy customers! We realize that sometimes things aren’t quite right for you or even for us. We do the upmost to ensure we have researched the business and the deal itself and at all times try to be transparent and clear in the specific conditions and terms related to the deal.

We do rely on you, the customer to choose carefully and ensure when you buy from us online, that the deal suits your needs, requirements, timing and redemption ability. If your purchase is time dependant or based on availability of others or even the weather we at NTD.com are unable to control the outcome of your schedule or nature! If you decide over time that the voucher is no longer of interest please gift it to a friend or family member. Share some of the group buying love.

Refunds will not be given
We value your business and whilst we aren’t responsible for the quality of the service provided by the merchant or the experience itself we will do everything we can to act as a liaison that can assist to find the most favorable outcome for you. So, if something major has let you down Contact Us and we’ll do all we can. If a refund is the only option, NTD reserves the right to offer all monies as store credit.

This procedure will take maximum 10 days from the day of filing your grevience with us.

All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment

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Security

We do not store any Credit Card information on our servers.

This Web site is secured with a SSL as well as secure payment gateway. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. If you have any questions regarding our security policy, please contact our customer support centre on info@nailthedeal.com